Privacy Policy

Last Updated: 31/07/2025

1. Information We Collect

Store Data

When you install AI Store Alerts, we access and process the following data from your Shopify store:

  • Order information: Order details, customer data, payment status, fulfillment status
  • Product information: Product details, inventory levels, pricing, variants
  • Customer information: Customer details, purchase history, contact information
  • Store events: Real-time webhook data for orders, products, customers, inventory changes

App Usage Data

  • Alert rules: Notification preferences and conditions you configure
  • Alert history: Records of notifications sent and their delivery status
  • Channel configurations: Settings for Slack, Discord, Email, and Telegram integrations
  • Account information: Basic account details for app functionality

Technical Data

  • Log data: System logs for troubleshooting and performance monitoring
  • Usage analytics: App performance metrics and feature usage (anonymized)

2. How We Use Your Information

We use your data exclusively to:

  • Deliver notifications: Send alerts based on your configured rules
  • Process events: Analyze store events to trigger appropriate notifications
  • Maintain service: Ensure reliable app performance and troubleshoot issues
  • Improve features: Enhance app functionality based on usage patterns (using anonymized data)

AI Processing

  • Natural language parsing: Convert your plain English rules into structured conditions
  • Rule optimization: Suggest improvements to your notification rules
  • All AI processing is performed securely and data is not used for training external models

3. Data Sharing and Third Parties

Channel Integrations

We share relevant notification data with your chosen communication platforms:

  • Slack: Alert messages sent to your configured channels
  • Discord: Notifications delivered to your selected Discord channels
  • Email: Alerts sent to your specified email addresses
  • Telegram: Messages delivered to your connected Telegram chats

Service Providers

We work with trusted third-party services:

  • Cloud hosting: Secure infrastructure providers for app hosting
  • AI services: Secure AI processing for natural language features
  • Monitoring services: Performance and error tracking (anonymized data only)

No Data Sales

We never sell, rent, or trade your data to third parties for marketing or any other purposes.

4. Data Security

We implement industry-standard security measures:

  • Encryption: All data transmitted and stored is encrypted
  • Access controls: Strict access limitations to your data
  • Regular audits: Security assessments and vulnerability testing
  • Secure infrastructure: SOC 2 compliant hosting providers

5. Data Retention

  • Active stores: Data retained while you use the app
  • Uninstalled apps: Most data deleted within 30 days of uninstallation
  • Legal compliance: Some data may be retained longer for legal or security purposes
  • Alert history: Retained for 12 months for troubleshooting and analytics

6. Your Rights

You have the right to:

  • Access: Request copies of your data we store
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your data (subject to legal requirements)
  • Portability: Export your alert rules and configurations
  • Withdrawal: Uninstall the app to stop data processing

7. International Data Transfers

Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:

  • Adequacy decisions: Transfers to countries with adequate privacy protections
  • Standard contractual clauses: For transfers to other countries
  • Privacy frameworks: Compliance with applicable international privacy frameworks

8. Compliance

We comply with applicable privacy laws including:

  • GDPR: For European Union users
  • CCPA: For California residents
  • PIPEDA: For Canadian users
  • Other local privacy laws as applicable

9. Children’s Privacy

Our app is not intended for use by individuals under 16 years of age. We do not knowingly collect personal information from children under 16.

10. Changes to This Policy

We may update this privacy policy to reflect changes in our practices or legal requirements. We will:

  • Notify users: Email notification of significant changes
  • Post updates: Display the updated policy with revision date
  • Maintain history: Previous versions available upon request

11. Contact Us

For questions about this privacy policy or your data:

Email: notifications@store-alerts.com

12. Shopify-Specific Terms

  • Shopify’s Terms: This policy supplements Shopify’s own privacy practices
  • Merchant responsibility: You are responsible for compliance with privacy laws regarding your customer data
  • Data processing agreement: Available upon request for enterprise customers

By using AI Store Alerts, you acknowledge that you have read and understood this privacy policy.